Shipping Policy
All orders are processed within 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Deliveries within Sri Lanka will take 2 to 3 days from dispatch, while overseas deliveries may take up to 7 days from dispatch.
International Shipping
We offer international shipping globally. When ordering goods from our site for delivery overseas you may be subject to additional import duties and taxes where applicable, which are levied once the order reaches the specified destination. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Contact your local customs office for further information. If these charges are unpaid, your order may be returned to us, and we will be unable to refund shipping costs. There may also be costs associated with the return to us, which will be deducted from any refund value. In certain situations your order may be destroyed by customs if duties and taxes are not paid. In this instance, we cannot refund product or shipping costs for these reasons.
As a result of customs regulations and delivery partner limitations we are currently unable to ship to Brazil, Thailand, Italy, Spain and Romania.
Free shipping is available to countries for all orders over $75. However, duties, taxes and inspection charges on your order are not covered by the price of the tea.
Please contact your nearest agent with your Air waybill number for any clarifications.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at info@basilurtea.com with your name and order number, and we will look into it for you.